Mission, Vision, Values

Updated April, 2204

Our Mission

Following in the footsteps of the Good Samaritan, we extend Christian hospitality to people and communities in need.

Our Vision

Being and belonging – every person, every home.

Our Values

Excellence

We provide exceptional experiences to those we serve and go above and beyond through innovation of service. We do this by:

• approaching care with the person and family at the centre;
• delivering high-quality service;
• being prompt and agile in addressing individual and family concerns;
• committing to ongoing improvement in processes, services, and client
  relations;
• being adaptable to changing individual needs and circumstances, and
• measuring and monitoring service quality.

Inclusion

We foster an organizational culture that accepts and nurtures the individuality of others and represents all people within our communities. We do this by:

• fostering environments that are inclusive, comfortable, and welcoming for all;
• striving to have the people who serve within our organization reflect the diversity of the communities we serve;
• role modelling expectations and behaviours for all in embracing equity, diversity, and inclusion;
• promoting fairness and justice by addressing systemic barriers, providing resources and support based on individual needs, and
• embracing our opportunity and responsibility to move forward on the path of Reconciliation.

Healthy Relationships

In a spirit of compassion, we work in supportive partnerships and open our hearts to others by affirming their goodness and potential. We do this by:

• showing respect to others;
• communicating openly and sincerely;
• showing compassion to others;
• upholding dignity;
• supporting the potential in everyone, and
• working in partnership with people and communities.

Servant Leadership

We lead through giving of ourselves in service to others by acting with courage in a trustworthy and ethical manner. We do this by:

• being accountable for all of our actions;
• demonstrating integrity;
• being good stewards of our resources and
• demonstrating fairness.